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A poke in the eye for Apple!


Our Federal Court has decided that just because your iPhone or iPad was repaired by someone other than Apple, this doesn’t mean that you lose the benefit of the ACL consumer guarantees.

Apple had told at least 275 Australian customers, whose  i Phones were disabled after downloading an Apple operating system update, that they weren’t eligible for any ACL remedy if their device had been previously repaired by a ‘third party’. Apple also breached the ACL by supplying a refurbished product instead of a new one, in case of a major failure.

This decision will jolt those car importers and dealers, whose express warranties try to limit remedies to customers who have faithfully taken their products back to them for regular service!